What do you do to build trust with clients so that they keep coming back, and keep referring you to others who need you? Here’s how I do it:
- Be impeccable with your word. Never miss a deadline, and never charge for “extras” that really aren’t extra.
- Produce the best work possible to help the client meet their goals.
- Be upfront with challenges to client projects. I’m the professional, so I often know more about the project than they do.
- Reward great clients with tokens of appreciation: gifts, experiences, bonus services and, most importantly, referring them to others. They’ll do the same.